{"product_id":"difficult-conversations-how-to-discuss-what-matters-most-bruce-patton-douglas-stone-sheila-heen","title":"Difficult Conversations: How to Discuss What Matters Most - Bruce Patton | Douglas Stone | Sheila Heen","description":"\u003cp\u003eThe 10th anniversary edition of the classic guide to handling life's toughest conversations\u003c\/p\u003e\n\u003cp\u003e\u003ci\u003eWhat is a difficult conversation?\u003c\/i\u003e\u003c\/p\u003e\n\u003cp\u003eAsking for a pay rise, saying 'no' to your boss or spouse, confronting a friend, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive?\u003c\/p\u003e\n\u003cp\u003eBased on fifteen years of research and consultations with thousands of people,\u003cspan\u003e \u003c\/span\u003e\u003ci\u003eDifficult Conversations\u003c\/i\u003e\u003cspan\u003e \u003c\/span\u003epinpoints what works. It teaches us to work through them by understanding that we're not engaging in one dialogue but three:\u003c\/p\u003e\n\u003cp\u003e- The \"what happened\" conversation (what do we believe was said and done)\u003cbr\u003e- The \"feelings\" conversation (the emotional impact on everyone involved)\u003cbr\u003e- The \"identity\" conversation (what does this mean for everyone's opinion of themselves)\u003c\/p\u003e\n\u003cp\u003eUse this ground-breaking, step-by-step book to turn your difficult conversations into positive, problem-solving experiences.\u003c\/p\u003e","brand":"Book Bubble\/Old School Bookshop","offers":[{"title":"Default Title","offer_id":56818437685628,"sku":null,"price":5.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0666\/8930\/2764\/files\/DC-DS-01.jpg?v=1779994800","url":"https:\/\/bookbubble.co.uk\/products\/difficult-conversations-how-to-discuss-what-matters-most-bruce-patton-douglas-stone-sheila-heen","provider":"Book Bubble\/Old School Bookshop","version":"1.0","type":"link"}